Lexvion Natural Sulfate-Free Shampoo for Healthy, Hydrated Hair 12oz

Return and Refund Policy

1. Introduction

At Lexvion LLC, we are committed to customer satisfaction. This policy outlines the procedures for returns, refunds, and cancellations to ensure a smooth and transparent experience.

2. Eligibility for Returns

Products are eligible for return if they are unused, in their original packaging, and in the same condition as received. Certain items may be non-returnable for hygiene reasons.

3. Return Period

Customers can request a return within 30 days of receiving their order. Requests after this period may not be accepted.

4. Refund Period

Approved refunds will be processed within 7 business days after we receive the returned item. Refunds will be issued to the original payment method.

5. Return Process

To initiate a return, contact our support team via email or phone with your order number and reason for return. Our team will provide detailed instructions for sending your item back.

6. Return Address

Please send returns to the following address:
Lexvion LLC
114 Old Lafayette Ave,
Lexington, Kentucky 40502,
United States

7. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product. We recommend using a tracked shipping service for safety.

8. Order Cancellation

Orders can be cancelled within 24 hours before they are shipped. Contact us immediately if you need to cancel. Once shipped, the order must follow the standard return process.

9. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 14 days of delivery. We will arrange a replacement or full refund, including shipping costs.

10. Exchanges

We currently process exchanges as a return followed by a new order. Contact customer support for guidance to ensure a smooth exchange process.

11. Contact Information

For questions, concerns, or to initiate a return or cancellation, reach out to us:

Address: 114 Old Lafayette Ave, Lexington, Kentucky 40502 United States
Phone: +1 (317) 260-8690
Email: support@lexvion.com
Business Hours: Monday – Friday 9:00 AM – 5:00 PM