At Lexvion, we want you to shop with complete confidence. If, for any reason, you are not fully satisfied with your purchase, our Refund & Return Policy makes the process simple, clear, and fair.

📅 1. Eligibility for Returns

• You may request a return within 30 days of receiving your order.

• The product must be unused, in its original packaging, and in the same condition you received it.

• Proof of purchase (order confirmation or receipt) is required.

For hygiene and safety reasons, certain baby items (such as feeding accessories or products marked “non-returnable”) cannot be returned unless they arrive damaged or defective.

🛠 2. Damaged or Defective Products

If your order arrives damaged, faulty, or missing parts, please contact us within 7 days of delivery.
We will arrange a replacement or issue a full refund at no extra cost to you.
Photos of the damaged product and packaging may be required for processing.

🔄 3. Refund Process

• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to our error or a defective product.

🚚 4. Return Shipping

• For unwanted items, customers are responsible for return shipping costs.

• If the return is due to our error or a defective item, we will cover the shipping costs.

• Please use a trackable shipping service to ensure safe delivery of your return.

❌ 5. Non-Returnable Items

• Gift cards

• Clearance or final sale items

• Products without original packaging or in used condition (unless defective)

📞 Contact Us for Returns

To start a return or ask questions about our policy, please contact us:

Lexvion
212 E International Airport Rd, Alaska 99518, USA
📞 (250) 598-1352
📧 support@lexvion.com
🌐 www.lexvion.com