Return and Refund Policy
1. Introduction
At Lexvion LLC, we are committed to customer satisfaction. This policy outlines the procedures for returns, refunds, and cancellations to ensure a smooth and transparent experience.
2. Eligibility for Returns
Products are eligible for return if they are unused, in their original packaging, and in the same condition as received. Certain items may be non-returnable for hygiene reasons.
3. Return Period
Customers can request a return within 30 days of receiving their order. Requests after this period may not be accepted.
4. Refund Period
Approved refunds will be processed within 7 business days after we receive the returned item. Refunds will be issued to the original payment method.
5. Return Process
To initiate a return, contact our support team via email or phone with your order number and reason for return. Our team will provide detailed instructions for sending your item back.
6. Return Address
Please send returns to the following address:
Lexvion LLC
114 Old Lafayette Ave,
Lexington, Kentucky 40502,
United States
7. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product. We recommend using a tracked shipping service for safety.
8. Order Cancellation
Orders can be cancelled within 24 hours before they are shipped. Contact us immediately if you need to cancel. Once shipped, the order must follow the standard return process.
9. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 14 days of delivery. We will arrange a replacement or full refund, including shipping costs.
10. Exchanges
We currently process exchanges as a return followed by a new order. Contact customer support for guidance to ensure a smooth exchange process.
11. Contact Information
For questions, concerns, or to initiate a return or cancellation, reach out to us:
Address: 114 Old Lafayette Ave, Lexington, Kentucky 40502 United States
Phone: +1 (317) 260-8690
Email: support@lexvion.com
Business Hours: Monday – Friday 9:00 AM – 5:00 PM
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